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Tradewind Knitwear Designs, Inc. Returns Policy

We realize it can be hard to know in advance of ordering yarn, if it is really the right yarn for you (lacking the 'see and touch' part!). If you do receive yarn that does not live up to your expectations, you can return it in the original skein for a full refund of the purchase price (plus any applicable taxes). Please notify us within a week of receipt and please e-mail us to let us know that you are making a return. Returns should be mailed off as soon as possible, and be received back to us within a month.

PLEASE MAIL RETURNS, and DO NOT USE COURIER SERVICES if you are outside of Canada. Couriers charge tax and brokerage, and your return will be refused.

PATTERNS are the only items that are NOT RETURNABLE.

If you have any further questions about our Returns Policy, please email us at info@lucyneatby.com.


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